At SubTranslate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video subtitle translation service.
Information We Collect
We collect information that you provide directly to us when you:
- Create an account
- Upload videos for processing
- Make payments for subscriptions
- Contact our support team
- Respond to surveys or communications
This information may include:
- Personal identifiers (name, email address)
- Payment information (processed securely through our payment processors)
- Usage data and preferences
- Information contained in your videos and subtitle files
- Technical information about your devices and browsers
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your video translation requests
- Process your payments and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Understand how users interact with our service
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
- Comply with legal obligations
Video Content and Storage
When you upload videos to SubTranslate:
- We process your content to generate subtitles and translations as requested
- Your videos are stored in secure cloud storage and associated only with your account
- We maintain encryption for video storage and processing
- We do not view, analyze, or use your video content for purposes other than providing our service
- Your content is retained according to your subscription plan limits and can be deleted at your request
Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf (e.g., cloud storage, payment processing)
- Professional advisors, such as lawyers and accountants, where necessary
- Government bodies when required by law
- Potential buyers in connection with a corporate transaction (e.g., sale of business)
We do not sell your personal information or your content to third parties for marketing purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access, correct, or delete your personal information
- Object to certain processing of your information
- Request portability of your information
- Opt out of certain marketing communications
To exercise these rights, please contact us at privacy@subtranslate.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than the one in which you reside. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.